FAQs

iSave Frequently Asked Questions (FAQs)

Last Updated: October 16, 2025

Below are answers to common questions about shopping for iPhones on iSave. If you don’t find what you’re looking for, contact us at support@isave.com.

1. What products does iSave sell?

We offer new and refurbished iPhones, including the latest models like the iPhone 17 Pro Max, as well as accessories compatible with Apple devices. All products are sourced from trusted suppliers, and refurbished iPhones are certified to meet quality standards.

2. Are your prices in USD or EUR?

Prices are displayed in USD for U.S. customers and EUR for European customers, including applicable taxes. You’ll see the currency at checkout based on your region. Prices may vary due to local taxes or promotions.

3. How can I check if you ship to my country?

During checkout, enter your shipping address to see if your country is supported. We ship to the United States, the European Union, and select other regions. For specific inquiries, email support@isave.com.

4. What are the shipping costs and delivery times?

Standard shipping is free for orders over $1,000 USD (or ~€950 EUR). Otherwise, shipping costs are shown at checkout. U.S. deliveries take 3-7 business days, EU deliveries take 5-10 business days, and international orders may take 7-14 business days. Expedited options are available for an additional fee.

5. Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email. Use it on the carrier’s website (e.g., FedEx, UPS, DHL) to monitor your package. Contact support@isave.com if you have tracking issues.

6. What is your return policy?

You can return eligible iPhones within 14 days of delivery if unused and in original packaging. Contact support@isave.com to get a Return Merchandise Authorization (RMA) number. You cover return shipping unless the product is defective or incorrect. Refunds are processed within 7-10 business days. See our Return Policy for details.

7. Do your iPhones come with a warranty?

New iPhones include Apple’s standard one-year limited warranty. Refurbished iPhones come with a limited warranty, as specified at purchase. Contact us for warranty claims or questions.

8. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other methods shown at checkout. All payments are processed securely, and you’ll be charged the full amount, including taxes and shipping, at purchase.

9. What if I receive a defective or wrong product?

If your iPhone is defective or incorrect, contact support@isave.com within 48 hours with details and photos. We’ll provide a prepaid shipping label and arrange a replacement or refund. See our Return Policy for more information.

10. Can I cancel or modify my order?

Orders can be canceled before they ship by contacting support@isave.com. Once shipped, cancellations are subject to our Return Policy. Modifications (e.g., changing model or address) depend on order status—reach out to us as soon as possible.

11. Are refurbished iPhones reliable?

Yes! Our refurbished iPhones undergo rigorous testing and certification to ensure they meet high-quality standards. They include a limited warranty and are eligible for returns under the same conditions as new iPhones.

12. Do you offer discounts or trade-in programs?

We occasionally offer promotions, which are shown at checkout. Trade-in programs may be available—check the Site or contact us for eligibility and details. For example, a $250 USD discount (~€230 EUR) may apply to certain trade-ins, as noted for iPhone 17 Pro Max.

13. How do I contact customer service?

Reach us at:

14. Is my personal information safe?

Yes, we prioritize your privacy. Our Privacy Policy outlines how we collect, use, and protect your data. Review it at [insert link to Privacy Policy].

15. Can I buy gift cards or custom-configured iPhones?

Gift cards are available but non-returnable. Custom-configured iPhones are not eligible for returns unless defective. Check product pages for details.

16. What happens if my order is lost in transit?

If your order is lost, contact us within 30 days of the shipping date. We’ll work with the carrier to locate it or provide a replacement or refund, at our discretion.

17. Do international orders have extra fees?

International customers are responsible for customs duties, taxes, or fees, which are not included in the purchase price. Check with your local customs office for details.

18. How do I stay updated on new products or promotions?

Sign up for our newsletter on the Site or follow our social media for updates on new iPhone releases, deals, and more.

19. Can I use the Site if I’m under 18?

You must be 18 or the legal age of majority in your jurisdiction to use the Site and make purchases. By using iSave, you confirm you meet this requirement.

20. How do I know if a product is in stock?

Product availability is shown on the product page. If an item is out of stock, you’ll see a notification, and we may offer pre-order options or restock updates.

For additional questions, contact us at support@isave.com. Thank you for choosing iSave!